FAQs

We offer full customer support before, during, and after your purchase. Our support team is available to assist with:

• Order inquiries

• Product questions

• Shipping updates

• Returns, refunds, and exchanges

📧 You can reach us at info@ralfathellc.com or ralfathellc@gmail.com
📞 Or call us at +971 4 428 00191

Some orders may be shipped in multiple packages due to item availability or logistics. If part of your order is missing, it may be arriving separately.

Please check your email for multiple tracking numbers or contact our support team with your order number for assistance.

We’re sorry your order arrived damaged. Please follow these steps:

• Contact us within 48 hours of delivery.

• Provide your order number and clear photos of the damaged product and packaging.

• We will review the case and arrange for a replacement or refund as quickly as possible.

Yes, we accept exchanges under the following conditions:

• The item is unused, unopened, and in original packaging.

• The request is made within 7 days of receiving your order.

• Exchanges are only available for items of equal or lesser value (any difference must be paid by the customer).

To request an exchange, please contact us via email with your order details.

Need more help? We’re just a message away.

Rihlat Alfathe General Trading L.L.C.
📍 Office No. 201, Al Raffa Building, Al Rolla Street, Bardubai, Dubai
📧 info@ralfathellc.com | ralfathellc@gmail.com
📞 +971 4 428 00191