Privacy Policy

Effective Date: 1-08-2025

Rihlat Alfathe General Trading L.L.C. (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and disclose your information when you use our e-commerce website at www.ralfathellc.com (“Site”).

1. Information We Collect

a. Personal Information
When you register, place an order, or contact us, we may collect:

• Name

• Email address

• Phone number

• Delivery address

• Payment details

• Other relevant information you provide

b. Usage Data
We collect information about how you use the Site, including:

• IP address

• Browser type

• Pages visited

• Time spent on pages

• Device information

• Data collected through cookies and tracking technologies

c. Marketing Data
With your consent, we may collect information to send you:

• Promotional offers

• Newsletters

• Special deals

2. How We Use Your Information

We use your personal data to:

1. Process your orders and deliver products

2. Manage your account and provide customer support

3. Improve our Site and services through analytics

4. Send marketing communications (only if you have opted in)

5. Comply with legal obligations

3. Legal Basis for Processing

We process your personal data based on:

• Consent (e.g., for marketing emails)

• Contract performance (e.g., fulfilling your order)

• Legal obligations (e.g., tax requirements)

• Legitimate interests (e.g., fraud prevention, service improvement)

4. Sharing Your Data

We do not sell your personal data. We may share it with:

• Trusted third-party service providers (e.g., payment processors, delivery partners)

• Legal authorities when required by law or to protect our rights

5. Data Security

We use industry-standard technical and organizational measures to protect your data from:

• Unauthorized access

• Alteration

• Disclosure

• Destruction

6. Data Retention

We retain your personal data only as long as:

• Necessary to fulfill the purposes outlined in this policy

• Required by law

7. Your Rights (Under UAE Law)

You have the right to:

• Access your personal data

• Correct inaccurate or incomplete data

• Request deletion of your data (subject to legal exceptions)

• Withdraw consent (where applicable)

• Object to certain processing activities

To exercise these rights, contact us at info@ralfathellc.com or ralfathellc@gmail.com.

8. Cookies

Our Site uses cookies to enhance your browsing experience. You can control cookies through your browser settings. For more details, see our Cookie Policy.

9. Children’s Privacy

Our Site is not intended for children under 18, and we do not knowingly collect their personal data.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted here with a revised effective date.

Contact Us

Rihlat Alfathe General Trading L.L.C.
Office No. 201, Al Raffa Building, Al Rolla Street,
Bardubai, Dubai, UAE
📧 info@ralfathellc.com / ralfathellc@gmail.com
📞 +971 4 428 00191
🌐 www.ralfathellc.com